Effective Date: [Sunday, January 21, 2024]

Thank you for choosing FLOOR, a digital marketplace connecting buyers and sellers. This Privacy Policy outlines how FLOOR ("we," "our," or "us") collects, uses, shares, and protects your personal information when you use our website www.floor.com.np ("Website") and our Android mobile application ("App"). By accessing or using FLOOR, you agree to the terms outlined in this Privacy Policy.

1. Information We Collect:

a. Personal Information:

  • When you create an account, we collect information such as your name, email address, phone number, and other details needed for account setup.
  • If you make a purchase or sell items on FLOOR, we collect transaction information, including payment details and shipping information.

b. Usage Information:

  • We gather information about how you use FLOOR, including your interactions with the Website and App, search queries, and viewed products.

c. Device Information:

  • We collect information about the device you use to access FLOOR, including device type, operating system, and unique device identifiers.

2. How We Use Your Information:

a. Personalization:

  • We use your information to personalize your experience on FLOOR, providing relevant content, recommendations, and advertisements.

b. Transactions:

  • We use your information to facilitate transactions, process payments, and provide customer support.

c. Communication:

  • We may use your contact information to communicate with you about your account, transactions, and promotional offers.

d. Analytics:

  • We analyze user behavior to improve FLOOR's functionality, user interface, and overall user experience.

3. Sharing Your Information:

a. Third-Party Service Providers:

  • We may share your information with third-party service providers who assist us in operating and improving FLOOR, such as payment processors, analytics providers, and customer support services.

b. Legal Compliance:

  • We may disclose your information if required by law, court order, or other legal processes.

c. Business Transfers:

  • In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new entity.

4. Security:

We prioritize the security of your information and employ industry-standard measures to protect it. However, please note that no method of transmission over the Internet or electronic storage is entirely secure, and we cannot guarantee absolute security.

5. Your Choices:

a. Account Settings:

  • You can manage your account settings, including privacy preferences, through the settings on the FLOOR platform.

b. Marketing Communications:

  • You can opt-out of marketing communications by adjusting your preferences in your account settings or using the unsubscribe link in promotional emails.

6. Changes to the Privacy Policy:

We reserve the right to update this Privacy Policy to reflect changes in our practices. We will notify you of any significant changes through the Website or App.

7. Contact Us:

If you have questions or concerns about this Privacy Policy, please contact us at [info@floor.com.np].

By using FLOOR, you agree to the terms outlined in this Privacy Policy. Please review this policy regularly for updates.

Thank you for choosing FLOOR!